+ CASE STUDY
Goodwill Industries of Kansas
Empowering Thrift Retail
How Goodwill Industries of Kansas Simplified Store Operations with Solutions DGR
The Challenge
Like many multi-store thrift retailers, Goodwill Industries of Kansas needed an upgrade to its Point of Sale (POS) system. Their existing technology was missing modern features, powerful data analytics, and operational simplicity.
We accepted the challenge of:
- Minimizing disruption during the transition across 21 retail locations.
- Finding a platform with a low learning curve to ensure rapid staff adoption.
- Gaining reliable insights into inventory, pricing, and promotions to maximize revenue.
The Solution
Goodwill Industries of Kansas partnered with Solutions ITW to implement Solutions DGR 5.0. This platform is built to handle the intricacies of thrift and donation retail, ensuring technology supports their vital work instead of complicating it.
Results
1. Seamless Implementation
Solutions ITW engineered a streamlined transition process, leading to unprecedented speed of deployment:
This ensured business continuity and minimized downtime, showing that major technology migrations can be seamless and impactful.
Solutions ITW engineered a streamlined transition process, leading to unprecedented speed of deployment:
21 Locations installed in under one month.
2. Boosted Team Confidence & Simplified Operations
The intuitive design of DGR 5.0 significantly reduced training time, enabling staff to quickly master the system and focus on delivering exceptional customer service.
It has been an amazing experience… the ease-of-use for DGR 5.0 is just wonderful.
It’s really easy to transition to… when we do hire a new person, it’s really easy to get them to pick up on it.
3. Investing in the Mission
For Goodwill, the investment in DGR 5.0 was viewed as a strategic decision that empowered their mission by strengthening their retail performance. The system provides the deep data necessary to optimize every transaction.
The payoff is one investing in our team. Our team is the most important… they are the one that provides money for the mission.