The secondhand and resale industry continues to evolve at an incredible pace.

Consumer demand for resale is rising. Communities are leaning into sustainable shopping. Thrift organizations are balancing retail growth, operational efficiency, and e-commerce expansion while remaining true to their mission.

To support this momentum, Solutions ITW, Secure Retail, and Upright Labs are coming together as one unified organization focused exclusively on building the most connected, purpose-built technology ecosystem in thrift.

This alignment marks an important step forward for resale organizations looking to scale with clarity from the backroom to the retail floor to online sales.

A Unified Vision for Thrift Operations

For decades, thrift operators have relied on specialized, but disconnected systems for production, tagging, point-of-sale, and e-commerce. While each solution solved a piece of the puzzle, many organizations still faced one common challenge:

Disconnected systems create friction.

When data doesn’t flow from intake to final sale, teams spend more time reconciling reports than improving performance. Pricing decisions rely on partial visibility. E-commerce and retail operate in parallel rather than in sync.

By bringing Solutions ITW, Secure Retail, and Upright Labs together under one organization, we are building what many in the industry have long needed:

A connected thrift ecosystem.

One that links:

1. Production and tagging
2. In-store point-of-sale
3. E-commerce and warehousing
4. Reporting and operational visibility

All working together as a single, integrated foundation.

Built for Stability. Designed for Scale.

Thrift is not traditional retail.

It is high-volume, donation-based, operationally complex, and community-driven.

Our combined organization brings more than 60 years of direct thrift experience across production workflows, POS environments, online selling strategies, reporting systems, and professional services tailored specifically to resale.

By aligning these capabilities, we’re creating a more stable, resilient, and scalable platform that supports organizations at every stage of growth from single-store operations to multi-location enterprises expanding into e-commerce.

The goal is simple:

1. Reduce operational friction
2. Strengthen data connectivity
3. Unlock new growth opportunities
4. Provide clearer visibility from intake to final sale

When systems connect, teams move faster.

When data aligns, leaders make better decisions.

When operations stabilize, mission impact grows.

Strengthening the Thrift Ecosystem

Today:

1. Solutions ITW and Secure Retail support more than 2,500 thrift stores with production, tagging, and retail POS.
2. Upright Labs enables hundreds of organizations to extend their reach on a global scale online through e-commerce and warehousing.

Together, this unified organization strengthens the complete thrift ecosystem.

Recent product advancements, including deeper integration between production and point-of-sale systems, are already helping customers streamline workflows and reduce complexity. Looking ahead to 2026, planned investments include:

1. Tighter connectivity between production and e-commerce
2. Expanded integrations to support automated and data-driven workflows
3. Improved reporting across production, POS, and e-commerce
4. Enhanced interoperability through open APIs

These innovations are focused on one outcome: helping resale organizations operate with greater confidence and flexibility.

A Positive Outlook for Resale

The secondhand industry is not slowing down.

Consumers continue to seek sustainable options. Younger buyers are embracing resale-first shopping habits. Communities increasingly rely on thrift organizations for both affordable goods and mission-driven impact.

The opportunity ahead is significant.

Organizations that invest in connected systems, unified data, and scalable workflows will be positioned to capture more value from their donation flow and serve their communities in even bigger ways.

This unification reflects our long-term commitment to the industry and our belief that thrift deserves technology built specifically for its unique needs.

See What’s Next

We are excited about what this next chapter means for resale organizations.

If your team is looking to:

1. Connect retail and e-commerce data
2. Improve visibility across operations
3. Scale without adding complexity
4. Unlock more value from every donated item

We invite you to learn more.

Our team is hosting an exclusive webinar on March 18th at 2PM ET, where we’ll walk through the Complete Thrift Ecosystem in detail and demonstrate how these systems work together to support production, POS, and e-commerce growth.

Explore the Complete Thrift Ecosystem.

The future of thrift is connected, and it’s just getting started.